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Katrina Hutchinson-O’Neill


Career highlights so far have included devising and running a disaster recovery resourcing engine in a highly regulated environment to deliver emergency staffing needs of 2,000 heads (also delivered a £1.2m saving compared to a straight to supplier strategy), developing and implementing a new client service offering which helped retain a £4.5m customer revenue line, delivering tech infrastructure set up and staffing recruitment for a new 550 seat multi-channel service centre from scratch in 14 weeks, and delivering a service transformation project to recover a £9m bottom line value contract which had been put on termination clause notice. Specific areas of experience and skills include Talent, Leadership, Contingent Labour, Cost Rationalisation, Transformation/Project Management, Strategic Workforce Planning, Service Centre Operations (Ops Mgt), Client Management, Resourcing Strategy, Recruitment, and Channel Strategy development.